... is the marketing method of qualitative research that objectively examines the level of staff behaviour, honesty, sales approach, and extent and quality of services provided at your property. Secret check can provide a true look at your level of operation.
• Anonymous guest/evaluator stays at your property and rates around 500 defined quality points
• We also valuate voice record of telephone booking with your reservation agent (also compared to the competitive set)
• Evaluation of conference request (also compared to the competitive set)
• Evaluation of on-line reservation at your web page (also compared with competitive set).
.. The Czech Trade Inspection found deficiencies in more than a third of the almost 5900 inspection during last year. The most serious offenses found were discrepancies in billing process and low volume of beverages. Some of these guilty employees were immediately released by operator after inspection ....." Source: www.aktualne.cz