Your hotel probably reaches to the "official uniform classification of accommodation facilities" released by Czech Hotel Association. This classification is used by hotel associations in 11 European countries (Germany, Austria, Hungary, Netherlands...). These rules are primarily focused on hotel amenities.
But if you feel that you need to improve your staff behaviour and approach and to unify internal processes, do not hesitate to contact us. Standardization will help you to solve operation problems with high turnover of employees or to clearly define the processes within the hotel chain or any larger property.
• creation of hotel standards
◦ behaviour and control personnel,
◦ unification of internal processes,
◦ standardization of services,
◦ standardization of equipment
• standards implementation